Class Refund and Withdrawal Policy

We sincerely hope your training experience with us is exceptional, but we understand that circumstances change and sometimes things don’t work out as expected. To maintain our class sizes and ensure quality instruction, the Club operates under the following refund and withdrawal policy:

Medical or Physical Inability to Attend:

If a handler or dog becomes medically or physically unable to attend the remainder of the classes in a session, a refund will be issued for the unattended classes.

How to Request: Please submit a formal request directly to the Club Registrar.
Note on Females in Season: If your dog comes into season, please refer to our specific Bitch in Heat (BIH) policy regarding class attendance.

The "Good Fit" PolicyHandler-Initiated Withdrawal:

Handler-Initiated Withdrawal: If you attend one or two classes in a session and feel the class is not the right fit for you or your dog, you may formally withdraw. A refund for the remaining unattended classes will be issued upon request to the Registrar. This option expires once you have attended more than two classes in the session.
Trainer-Initiated Placement: If our instructor determines that a team is not a good fit for a specific class or environment, the Club will withdraw the team and automatically refund the tuition for all unattended classes.

Class Cancellations:

When a class session is cancelled by the instructor, the Club will issue a refund for the cancelled class or classes.

Bitch in Heat Policy

Bitches in heat are NOT allowed in the training hall with or without panties during clases or during personal hall rental time.

Any bitch showing either a swollen vulva, with or without discharge, at the beginning of her heat cycle may not attend classes or be in the training hall for any reason.

Being in heat is defined from the first day of discharge to the point when the vulva is reduced back to normal size. The average heat cycle lasts about three weeks (21 days) but can be longer for some bitches. Students whose bitches come into heat, either prior to or during a prepaid class session, will be given the choice of auditing any missed classes or will be given a refund. Students must contact the Registrar for a refund.